Help and information

Refundable deposit

Security deposit on arrival

The refundable deposit secures against any damages and is not part of the stay price. The deposit amount for your chosen accommodation is shown in your reservation details. Please have it ready on arrival.

Deposit handling and refund

Reception secures the deposit by blocking the amount on your card or accepts it in cash. A blocked amount is not charged; after the property check, reception releases it. Cash deposits are returned and recorded by reception. Any damage found is handled according to the house rules.

Previously confirmed reservations

For previously confirmed reservations, the deposit amount and payment method follow the terms accepted when booking and the reservation confirmation.