Below you will find separate house rules for Balm and for Villa Sofie. Please read the rules applicable to your accommodation. For questions and arrival arrangements, please contact the operations manager.
No. Pets are not allowed in our accommodation.
To ensure safe operation and a health-safe environment in the apartment premises, we issue these Accommodation Rules, which are binding to the extent of familiarization for all persons staying in the house premises on the basis of a contractual relationship.
These Accommodation Rules are also issued as part of risk prevention in the house.
Responsible person: Jana Buchtová, operations manager, phone: +41 76 789 00 28.
Dear guests,
Please allow us to introduce you to the operating rules.
The guest is required to present a valid ID card or travel document upon check-in.
The guest uses the room for the agreed period.
On the day of arrival, the apartments are available from 16:00.
If the departure time on the day of departure has not been agreed in advance, the guest ends their stay no later than 10:00 on the last day of their stay and must vacate the apartment by that time.
The guest is obliged to be considerate towards other guests, maintain order and cleanliness, and comply with the provisions of these Accommodation Rules. In the event of a serious violation, the operations manager has the right to withdraw from the accommodation service contract before the agreed period expires, with the guest paying for the accommodation services provided so far.
At the start of their stay, the guest takes over the apartment without defects. Any defects found must be reported immediately. In the event of damage to the apartment or other equipment of the building caused by negligence or intentionally, the guest shall pay for the damage in full.
If damage to the apartment equipment is found that makes restoration to the original condition impossible (irreversible mechanical, chemical or other damage to paintwork, upholstery, mattresses, bedding, furniture, electronics, bathroom ceramics, etc.), the guest shall pay the price of the damaged equipment based on the purchase price documented by the operator.
The same procedure applies to damage to the building’s equipment in other common areas.
The operator is not liable for money, jewellery or other valuables.
The guest may not move furniture in the apartment or carry out any interventions in the electrical network or other installations.
All guests must maintain cleanliness and order and wear indoor footwear.
Guests may not use their own electrical appliances in any areas of the apartment building, especially in the apartments. This does not apply to electrical appliances used for personal hygiene (shavers, hair dryers, etc.).
Receiving visitors is prohibited or must be reported to the operator.
Please keep the kitchenette clean and tidy. Before departure, wash and put away the dishes. Please take with you any food and spices you brought.
Please do not dispose of wet wipes, nappies or other hygiene products in the toilet.
When leaving the room, the guest must switch off all devices connected to the electrical network, turn off the lights, close the windows and lock the door.
All waste must be placed only in the designated bins in the allocated area.
For safety reasons, it is not advisable to leave children under 10 years of age unsupervised in the apartment or other areas of the building.
The apartments and indoor areas of the guesthouse are non-smoking, and the handling of open flames is strictly prohibited. Please do not smoke. Non-compliance is subject to a fine of 500 CHF.
Out of consideration for other guests and individual rest, please observe quiet hours from 22:00 to 7:00. Thank you for respecting this time period.
Bicycles, skis and other large sports equipment may not be brought into the building. A bicycle storage room is available for this purpose.
Dear guests, we kindly ask you to follow the instructions set out in the operating rules and trust that you will understand the above restrictions. The restrictions had to be introduced to ensure good conditions for all guests.
We wish you a pleasant and undisturbed stay at our guesthouse!
To ensure safe operation and a health-safe environment in the apartment premises, we issue these Accommodation Rules, which are binding to the extent of familiarization for all persons staying in the house premises on the basis of a contractual relationship.
These Accommodation Rules are also issued as part of risk prevention in the house.
Responsible person: Jana Buchtová, operations manager, phone: +41 76 789 00 28.
Dear guests,
Please allow us to introduce you to the operating rules.
The guest is required to present a valid ID card or travel document upon check-in.
The guest uses the house for the agreed period.
On the day of arrival, the house is available from 16:00 to 18:00, or by prior arrangement.
If the departure time on the day of departure has not been agreed in advance, the guest ends their stay no later than 10:00 on the last day of their stay and must vacate the house by that time.
The guest is obliged to maintain order and cleanliness and comply with the provisions of these Accommodation Rules. In the event of a serious violation, the operations manager has the right to withdraw from the accommodation service contract before the agreed period expires, with the guest paying for the accommodation services provided so far.
At the start of their stay, the guest takes over the house without defects. Any defects found must be reported immediately. In the event of damage to the house or its equipment caused by negligence or intentionally, the guest shall pay for the damage in full.
If damage to the house equipment is found that makes restoration to the original condition impossible (irreversible mechanical, chemical or other damage to paintwork, upholstery, mattresses, bedding, furniture, electronics, bathroom ceramics, etc.), the guest shall pay the price of the damaged equipment based on the purchase price documented by the operator.
The operator is not liable for money, jewellery or other valuables.
The guest may not move furniture in the house or carry out any interventions in the electrical network or other installations.
All guests must maintain cleanliness and order and wear indoor footwear.
Guests may not use their own electrical appliances in any areas of the house. This does not apply to electrical appliances used for personal hygiene (shavers, hair dryers, etc.).
Receiving visitors is prohibited or must be reported to the operator.
Please keep the kitchen clean and tidy. Before departure, wash and put away the dishes. Please take with you any food and spices you brought.
Please do not dispose of wet wipes, nappies or other hygiene products in the toilet.
When leaving the room, the guest must switch off all devices connected to the electrical network, turn off the lights, close the windows and lock the door.
All waste must be placed only in the designated bins in the allocated area.
For safety reasons, it is not advisable to leave children under 10 years of age unsupervised in the house.
The indoor areas of the house are non-smoking, and the handling of open flames is strictly prohibited. Please do not smoke. Non-compliance is subject to a fine of 500 CHF.
Bicycles, skis and other large sports equipment may not be brought into the house. A bicycle storage room is available for this purpose.
Dear guests, we kindly ask you to follow the instructions set out in the operating rules and trust that you will understand the above restrictions. The restrictions had to be introduced to ensure good conditions for all guests.
We wish you a pleasant and undisturbed stay at our holiday home!